Refund Policy

The short version. We want you to only pay for something you find useful. The Explorer plan includes a free trial so you can evaluate FounderMate risk-free, and you can cancel anytime to stop future charges. If something genuinely went wrong with a charge, email us — we're reasonable.

Subscriptions

Subscription plans (Explorer, Builder, and Founder) are billed in advance for each billing period and renew automatically until cancelled.

• Free trial: if your plan includes a trial, cancel before it ends and you won't be charged.
• Cancelling: you can cancel anytime from the Billing page or your payment receipt. Cancellation stops future renewals; your plan stays active until the end of the period you've already paid for.
• Started periods: once a billing period has begun, it is generally non-refundable (including the unused part of the period), except where required by law or where we agree to a goodwill refund below.
• Goodwill window: if you were charged for a renewal within the last 7 days and have barely used the service in that period, email us and we'll review a refund case by case.

Credit packs

Credit packs are one-time purchases that add a fixed number of idea validations or blueprint unlocks to your balance.

• Unused packs are fully refundable within 7 days of purchase.
• Once any credit from a pack has been used, that pack is non-refundable — the work (AI calls, data retrieval) has already been performed and billed to us by third-party providers.

Billing errors & technical failures

If we charged you but you didn't receive what you paid for — e.g. a subscription that never activated or credits that never landed in your balance — we'll fix the grant or refund you in full, your choice. There's no time limit on genuine billing errors.

What's not eligible

• Billing periods that have already started (beyond the goodwill window above).
• Credit packs once any of their credits have been used.
• Accounts suspended or terminated for breach of our Terms of Service.
• Chargeback abuse. Please contact us first before disputing a charge with your bank — we resolve almost every issue faster than a chargeback does.

How to request a refund

Email yasin@myfoundermate.com from the address on your account with:

• The payment ID (shown on your billing page)
• The reason for the refund — short is fine

We aim to respond within 2 business days. Approved refunds are processed through [your payment processor], our merchant of record, and typically reach your card in 5–10 business days, depending on your bank.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer laws of your country. Where those laws give you stronger rights than this policy, those rights apply.

Contact

Questions about a specific charge or this policy? Email yasin@myfoundermate.com.